Software and data consultancy for the office technology industry.
I'm Sarah Fenn, and my business is built on over a decade implementing service management software with copier dealers across the UK and Ireland. Independent, and available for the projects your team doesn't have the capacity to run.
Copier dealers worked with, over 50 of them on site
Full software implementations delivered end to end
In managed print services and office technology
What I can help with
Most work falls into one of these. If yours doesn't quite fit, it's still worth asking - this isn't an exhaustive list.
Data migration
Moving to a new platform, or merging two after an acquisition? I map the gap between what the old system stored and what the new one expects, so you find the problems in a test run rather than on go-live day.
Data cleansing and tidy up
Duplicate customers, meter readings that won't import, profit reports with crazy figures, or a process change that needs mass data updates. I'll fix what's there and put the processes in place to stop it building up again.
Reporting and data analysis
You already have the data. Validating it, understanding it, and turning it into reporting your director or clients can actually utilise is a different problem. Let me find that hidden value for you. Or maybe you're thinking of selling? Let's check out the "real" figures.
Software implementation and consultancy
A new system, a new integration, or getting more out of the one you already pay for. I can join at the start, middle or after go-live, and I train at every level, from the service desk to the board, so your people come with it.
Feeling stagnant? Let me take a look at your processes and see if I can help.
Sitting on a lot of data and not sure what to do with it? Ask me about profitability reporting. Feel like you're only utilising 10% of your software? Ask me for a system review. Struggling to get staff on board with a system change? Let me take a look, put them at ease, and help you settle on some best practices.
Software I have worked with
Managed print is my home ground, but the list has grown over the years...
- Canon eMaintenance
- Crystal Reports
- Evatic
- Vantage Online
- PrintVU
- Salesforce
- Microsoft Query
- Postman
- Ricoh @Remote
- Jira
- Zendesk
- HubSpot
- KFS (Kyocera Fleet Services)
- CO3 Nucleus
- DevExpress
- Monday
- CopyControl
- Asolvi Anywhere
- PrintAnista
- CEO Juice
- Konica Minolta CS Remote Care
- Datadog
- 2serv
- Vantage Mobile
- Rocket UniVerse
- Autotask
- Toshiba ECC / Elevate Sky
- PandaDoc
- Xero Accounts
- Microsoft 365
- PrintMIB
- Freshdesk
- Simpro
- ERS (Epson Remote Services)
- e-automate
- 24x7
- BusinessObjects
- EKM Insight
- SurveyMonkey
- Onestop / Pips
- Sage 50 Accounts
- Lexmark Cloud Fleet Management
- Visual Basic
- Claude
- ConnectWise
- PrintAudit
- PrintReleaf
Maybe I can help you?
Send me a message and we'll have a chat. No obligation, and no charge for working out whether I'm the right person.