Software and data consultancy for the office technology industry.
I'm Sarah Fenn, and my business is built on over a decade implementing service management software with copier dealers across the UK and Ireland. Independent, and available for the projects your team doesn't have the capacity to run.
Copier dealers worked with, over 50 of them on site
Full software implementations delivered end to end
In managed print services and office technology
What I can help with
Most work falls into one of these. If yours doesn't quite fit, it's still worth asking.
Data migration and cleansing
Moving to a new platform, or merging two after an acquisition? Planning a process change that requires mass data updates? Or maybe you just have old data that needs a health check? Whether it's customers, stock, contracts or assets, I get the data out, work out what's actually in it, clean it up, and get it across the threshold smoothly.
Reporting and data analysis
You already have the data. Validating it, understanding it, and turning it into reporting your director or clients can actually utilise is a different problem. Let me find that hidden value for you. Or maybe you're thinking of selling? Let's check out the "real" figures.
Implementation, and change management
Bringing a new system in or a new integration, and bringing your people with it. Best practice that fits how your business already works rather than how a manual says it should. I can join at the start, middle or post-implementation phase. Just let me know where the project is at and I'll jump in.
Training and user adoption
Software fails when people go back to their spreadsheets because figuring out the "new system" is deemed too time-consuming. I train at every level, from the service desk to the board, from industry experts, to those fresh out of education. I can put your nervous users at ease and bring confidence back to your team. It could be 30 mins on one specific bug bear, or a 15hr onboarding project - I'll work to your spec.
Feeling stagnant? Let me take a look at your processes and see if I can help.
Sitting on a lot of data and not sure what to do with it? Ask me about profitability reporting. Feel like you're only utilising 10% of your software? Ask me for a system review. Struggling to get staff on board with a system change? Let me take a look, put them at ease, and help you settle on some best practices.
Software I have worked with
Managed print is my home ground, but the list has grown over the years...
- Canon eMaintenance
- Crystal Reports
- Evatic
- Vantage Online
- PrintVU
- Salesforce
- Microsoft Query
- Postman
- Ricoh @Remote
- Jira
- Zendesk
- HubSpot
- KFS (Kyocera Fleet Services)
- CO3 Nucleus
- DevExpress
- Monday
- CopyControl
- Asolvi Anywhere
- PrintAnista
- CEO Juice
- Konica Minolta CS Remote Care
- Datadog
- 2serv
- Vantage Mobile
- Rocket UniVerse
- Autotask
- Toshiba ECC / Elevate Sky
- PandaDoc
- Xero Accounts
- Microsoft 365
- PrintMIB
- Freshdesk
- Simpro
- ERS (Epson Remote Services)
- e-automate
- 24x7
- BusinessObjects
- EKM Insight
- SurveyMonkey
- Onestop / Pips
- Sage 50 Accounts
- Lexmark Cloud Fleet Management
- Visual Basic
- ConnectWise
- PrintAudit
- PrintReleaf
Maybe I can help you?
Send me a message and we'll have a chat. No obligation, and no charge for working out whether I'm the right person.